Here is a list of actions we are taking to make sure our patients and staff are safe and protected when they come into our clinic:
- We are following guidance from BC's health authorities and the BC College of Physiotherapists for cleaning and sanitization.
- We require all staff and patients to wear a mask and follow proper hand sanitization practices while in the clinic. We ask patients to bring their own masks as we have very limited supply. A $2 donation to the local food bank will be accepted if the clinic supplies the mask.
- We are keeping appropriate social distancing by spacing out our treatment areas, installing protective plexiglass barriers and practicing strategic scheduling.
- We require all staff and patients to complete our COVID-19 screening questions, BEFORE entering the clinic, to determine whether it is safe for everyone to be in the clinic.
- We avoid congestion in our waiting area by asking patients to wait in their car until 5 minutes prior to their appointment time. As well we are asking that only the patient remain in the clinic during their visit. Children, spouses, and caregivers are asked to remain at home or outside the clinic until the visit is over. (We understand this is not reasonable for some individuals and exceptions can be made on an individual basis).
- We continue to offer Tele-health visits. This allows us to communicate via your phone or computer to facilitate your recovery in the safety and comfort of your own home.
Watch the video below for more information.
We understand that aches and pains don't stop just because there's a pandemic, and we also understand that not everyone is able or will feel comfortable coming into the clinic for an appointment. For these reasons, our therapists are offering virtual, tele-health visits for their patients.
Here are a few frequently asked questions about tele-rehabilitation in physiotherapy:
Tele-health (also called Virtual Care, or Tele-rehabilitation) is the use of information or communication technologies to allow you and your physiotherapist to connect via video (or other remote monitoring technology)to receive physiotherapy services at a distance, when an in-person visit is not possible.
Tele-rehabilitation may be appropriate if you cannot easily attend an in-person visit because there is a shortage of
appropriate physiotherapy care available in the region where you live or because you have transportation or
Tele-rehabilitation may be used to augment your ongoing treatment by enabling your treating physiotherapist or
other health care provider to consult with a physiotherapist who has a skill set uniquely suited to your individual
Tele-rehabilitation may offer a way for you to receive follow-up care by your original treating physiotherapist if you
are no longer in the location where the initial treatment was provided.
Tele-rehabilitation has limitations compared to an in-person encounter such as the inability to perform hands-on
examination, assessment and treatment. For this reason, in many circumstances, if suitable in-person care is
available it will be preferable.
It is up to you and the physiotherapist to determine what is best for you, based on your particular condition and
preference, available technology, and other risks and benefits..
Expect to receive the same safe, quality care that you would get during an in-person visit, minus the 'hands-on'
part. The College expects physiotherapists to meet the same standards of practice regardless of how the services
The risks of receiving physiotherapy care specific to tele-rehabilitation relate mostly to concerns about the privacy
of your personal health information, and your personal safety. The physiotherapist is required to ensure that the
location where you receive care is safe, and that procedures are in place to ensure the availability of help in the
event of an emergency. The physiotherapist may recommend that the visit proceed in the presence of another
person to enhance the safety and value of the visit.
It depends. Some physiotherapy services may be covered by government funding, for example if you are having a
follow up visit after discharge from hospital. If the service is not publicly funded, you would need to pay in the
same way as you would if you were attending an in-person visit. In some cases, extended benefit carriers, ICBC,
and WorkSafeBC will cover your virtual care session.
Depending on the setting and the circumstances, physiotherapists providing consultation or treatment via
telerehabilitation may have assistance from other physiotherapists (for example, where a physiotherapist with a
specific clinical expertise is being consulted), from physiotherapy support workers, from other health care
providers, or from your family members or friends. The physiotherapist is required to ensure that an appropriate
level of support and assistance is available to address your needs and ensure your safety, and that you agree to the
involvement of this assistance.
Examples of services that can be provided by telerehabilitation include, but are not limited to, consultation with
local physiotherapists, education and instruction, monitoring your progress with a treatment program, and
supervised exercise or meetings with your health care team.ks.
If your physiotherapist is located in another province, they are required to be licensed in their home province or
territory as well as the province or territory in which you receive the care. You may choose to raise your concerns
with the regulator in either province or territory.
If you would like more information or would like to schedule an appointment, please contact us now and we'd be happy to get you on your road to recovery either in our clinic or in the comfort of your own home.